All of our products come with a 5 years warranty and 10 years of after sale services. Yes, you read that correctly! We are confident in the products that we deliver to our costumers. We spend hours meticulously perfecting each item with the best materials and machinery; thus we confidently stand by them.
The manufacturer's warranty covers defects in materials and workmanship and it starts from the day of your delivery.
Despite our constant effort to always be perfect , sometimes issues are will rise. If you're experiencing a warranty issue, just contact us and we will work to address the issue and ensure that the product is good as new. This may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion).
Please note that warranties are not transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose, and exhibit normal use. Defects resulting from negligence, misuse, accidents, abnormal use, or commercial purposes will not be covered by the Jalice warranty.